Help Center

Due to the global pandemic. All online retailers have been hit hard by shipping delays. Since the pandemic 100% of orders have been delivered inside 65 days if not before.

Due to covid-19 currently globally 85% of aircraft are grounded this is the biggest reason for the delay. Furtherly carriers and couriers are prioritised first towards delivering medical equipment and aid to those first who need it respectfully.

NO! Your order is not lost. Since the pandemic 100% of orders have been delivered inside 65 days. Although the tracking has not updated. Please rest assured your order is on its way and will be delivered succesfully.

As the order has been shipped we unable to cancel an order. If for any reason the order has not been delivered within 65 days please contact us at hey@floucia But only if your order has not arrived inside 65 days.

If for any reason the order has not arrived inside 65 days we ask you to email us hey@floucia. Only if your order has not arrived inside 65 days.

Paypal and Bank disputes - Due to the pandemic Paypal and bank disputes has been updated and will not process refunds unless the order delivery time has exceeded 65 days. Furtherly current processing times for Paypal disputes during covid-19 are 90 days. And bank disputes are up to 120 days.

We would advise you to contact us after 65 days if for any reason the order has not arrived rather than seek other action as there is no guarantee and we can process immediately if that is the case.

Route Insurance have been updated about the situation. Route insurance covers lost or damaged items or package theft.

Route insurance covers up to 30 days. If you are unwilling to wait until 65 days you can file a claim through route. However route insurance is a seperate entity to Floucia and will analyse on a case by case basis.