If for any reason the order has not arrived inside 65 days we ask you to email us hey@floucia. Only if your order has not arrived inside 65 days.
Paypal and Bank disputes - Due to the pandemic Paypal and bank disputes has been updated and will not process refunds unless the order delivery time has exceeded 65 days. Furtherly current processing times for Paypal disputes during covid-19 are 90 days. And bank disputes are up to 120 days.
We would advise you to contact us after 65 days if for any reason the order has not arrived rather than seek other action as there is no guarantee and we can process immediately if that is the case.