Help Center

FAQ

Covid-19

How long does shipping take during the pandemic?

Why is shipping delayed?

Is my order lost?

Can I cancel my order?

Can I get a refund?

What happens If I have Route insurance?

SHIPPING & DELIVERY

What Shipping does Floucia offer?

When will my order be processed?

Advised shipping times:

What is 'Green Shipping'?

Will I get a tracking number?

Can I change my order?

Can I cancel my order?

What if I entered the wrong shipping address?

What if my item is returned to sender?

What if my item is lost in the mail?

What if my tracking says it has been 'delivered' but I cannot find it?

What if my tracking says 'Failed Delivery Attempt'?

What if my tracking says 'Awaiting Collection'?

Do I have to pay Duties, Customs & Taxes?

What if I received the wrong items?

I received a faulty item, what should I do?

How do I return an item?

PRODUCTS

Material specifications

Case and Cloth

RETURNS / REFUNDS / EXCHANGE POLICY

Refunds / Returns / Exchanges policy

Damaged / Faulty items

Cancellation policy

SHOPPING & PAYMENTS

Payments

How do I use a discount code?

Can I use multiple discount codes?

Can I have a partial refund the discount amount?

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